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Frequently Asked Questions
Everything you need to know about ordering, shipping and returns.
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
We currently ship to the United States. We are working on our international shipping options. Please check back to see where we are shipping to next!
Standard shipping normally takes 3 to 5 days. Next day shipping is available on all domestic orders (for an additional charge).
You have 30 days after receiving your order to request a return. To be eligible, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact orders@mariebirdie.com. Domestic return shipping is free.
Once we receive and inspect your return, we'll let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Keep in mind your bank or credit card company may take extra time to post the refund. If more than 15 business days have passed since your return was approved, reach out to orders@mariebirdie.com.
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Unfortunately, we cannot accept returns on sale items or gift cards. Custom, personalized, or logo'd items are also non-returnable. If you have questions about a specific item, email orders@mariebirdie.com.
Please inspect your order as soon as it arrives and contact us within 5 days if your item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and make it right.
